Key skills
CommunicationCollaborationRemote Work
About this role
Role Overview
- Create, respond to, and continuously improve platform alerts and runbooks
- Actively monitor the platform, identify issues, and triage incidents
- Perform impact assessments and communicate incident summaries clearly
- Escalate incidents to the correct owner teams and act as Incident Leader when required
- Execute mitigation actions to minimize impact and restore service
- Write, test, secure, and maintain well-documented scripts and automation
- Work autonomously on complex technical tasks and initiatives
- Solve challenging technical problems in collaboration with senior engineers
- Ensure stable and reliable service delivery within the team’s scope
- Drive technical improvements and reliability enhancements
- Mentor and support other engineers within the team
- Provide and receive constructive feedback to continuously improve performance
Requirements
- Experience in platform operations, SRE, DevOps, or similar engineering roles
- Strong understanding of monitoring, alerting, and incident management processes
- Hands-on scripting and automation experience
- Solid troubleshooting and root cause analysis skills
- Ability to work independently on complex technical topics
- Clear and structured communication skills during incidents
- Proactive mindset focused on reliability and continuous improvement
- Comfortable collaborating with cross-functional teams
- Fluent English, spoken and written.
Benefits
- Financial rewards & recognition
- A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
- Flexible work arrangements
- We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere
- and not always between 9 and 5.
- ESOP (Employee Stock Ownership Plan)
- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
- Work-life balance and Well-being
- We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
- Career mobility
- Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
- Professional development
- Learning never stops. Onboarding, mentorship, and training programs help you grow
- no matter where you start.
- International mobility
- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.