Patient Account Representative, Level I

Role Overview

• Help patients navigate their medical billing with compassion and professionalism
• Handle inbound calls and make courtesy outbound calls
• Negotiate payment plans and resolve outstanding balances
• Assist patients with insurance-related questions
• Maintain detailed documentation of all communications
• Follow HIPAA, company, state, and federal regulations

Requirements

• Medical office experience (preferred) OR strong customer service background
• Exceptional customer service and communication skills
• Proficiency with Microsoft Office (Excel, Word, Outlook) and database systems
• High school diploma or equivalent
• Detail-oriented with strong organizational skills
• Team player with a positive attitude

Benefits

• FREE Virtual Healthcare (all employees) for you and your entire household through AllyHealth
• Employee Assistance Program
• free counseling and support for you and family
• Health Insurance – Anthem BCBS with 3 plan options (company covers up to 55%)
• Dental
• Delta Dental ($2,000 annual coverage)
• Vision
• EyeMed coverage
• Short-Term/Long-Term Disability & Life Insurance
• Principal plan with guaranteed acceptance at initial eligibility date
• fully portable plan
• Paid Birthday Off
• celebrate your special day
• 3 Weeks PTO
• accrued bi-weekly
• Paid Holidays
• 401(k) Plan
• 100% employer match up to 4% of salary (100% vested immediately)