Account Manager

Role Overview

• The Account Manager role is responsible for the acquisition of new customers, as well as growth, retention, and strategic development of existing/assigned customer accounts while ensuring a seamless and value-driven customer experience.
• Identify and acquire new customers through outbound and inbound sales activities in close collaboration with our Business Development Representative and the marketing team;
• Manage and grow a portfolio of existing customer accounts (MSPs, ITSPs, large SMBs);
• Serve as the primary point of contact for customer inquiries and requests;
• Build strong, long-term relationships with key stakeholders on the customer side;
• Identify upselling and cross-selling opportunities to maximize customer lifetime value;
• Own the sales cycle for new customers, from first contact to closing and onboarding;
• Coordinate with internal teams (platform, product, business operations, finance) to deliver solutions;
• Support the first phase of the onboarding of new customers;
• Monitor account performance and provide regular reporting and insights;
• Proactively identify risks and resolve issues to maintain high customer satisfaction.

Requirements

• Relevant work experience: You have least five years of work experience in a technology company not including training, apprenticeship or internship.
• You have spent at least two years in account management, sales, business development, or customer success in technology company focusing on IT infrastructure
• ideally mid-market.
• Technical affinity and know-how: You have a solid understanding of the building blocks of IT infrastructure and the cloud.
• You are familiar with terms such as IaaS, PaaS, SaaS, public and private cloud, VMs, containers and related topics.
• Drive & Ownership: You are a self-starter who likes to take matters into your own hand, take responsibility, and persistently work toward results.
• Matching education: Bachelor’s degree (or comparable) in Information Systems, Business, Marketing, or a related field.
• (Swiss) German & English: You speak both German and English fluently and you are able to communicate confidently and flawlessly in both – in spoken and in written form.
• Additionally, you are able to effortlessly follow a conversation in Swiss German.
• Customer Focus: You keep the customer's interests in sight at all times.
• Going the extra-mile for your customers comes naturally to you.
• Collaborative Team Player: You thrive in cross-functional environments, working seamlessly with internal and external stakeholders to drive business outcomes.
• CRM Pro: You are experience in working with CRM systems (e.g. Salesforce, HubSpot).
• Results orientated mindset: Proven track record of meeting or exceeding sales targets.

Tech Stack

• Cloud

Benefits

• Rewarding compensation: Competitive salary with performance-based incentives tied to growth and sales success.
• Creative freedom: The opportunity to make a decisive contribution to the growth of an up-and-coming tech scale-up.
• Flexible working hours & remote options: Work when and where you are most productive.
• Innovative environment: Experience the dynamics of a tech scale-up with a strong existing customer base.
• Modern tools and technologies support your work.
• Young, dynamic team: Together we achieve our goals and celebrate our successes.