Serve as the primary point of contact for all inbound calls from hospitals, referral partners, families, and individuals
Lead every conversation with a calm, structured approach and clear communication
Ask targeted, relevant questions to assess the situation quickly and accurately
Communicate program scope, eligibility, and limitations with honesty and confidence
Conduct thorough eligibility screenings based on established program criteria
Gather required information including medical history, functional status, insurance details, and discharge context
Identify gaps, inconsistencies, or red flags in referral information
Accurately document all referrals and intake activity in EHR systems, tracking tools, and spreadsheets
Maintain real-time visibility into all referral statuses and ensure nothing falls through the cracks
Follow defined intake workflows and documentation standards where established
Exercise sound judgment and creative thinking in situations that fall outside standard processes
Provide clear, honest direction when a caller's needs fall outside program scope
Redirect callers to relevant external resources when appropriate

Prior experience in an admissions, intake, patient coordination, or case management role
Strong ability to think on your feet and respond to unpredictable, high-pressure situations with calm and clarity
Excellent verbal communication skills — clear, direct, and professional in all interactions
Experience working with EHR platforms, CRM systems, or referral tracking tools
Demonstrated ability to manage high call volumes while maintaining accuracy and professionalism
Must have prior remote work experience and be proficient with remote collaboration tools such as Slack, Zoom, Google Workspace, or similar
Must have experience working with U.S.-based organizations — applications without this background will not be considered

Admissions Specialist

Key skills