Own the post-sale journey for our large enterprise accounts
Act as a trusted advisor, driving deep product adoption while taking full ownership of account commercials, including renewals and upsell opportunities
Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts
Manage the commercial lifecycle, including contract renewals and expansion negotiations
Map customer business objectives to our software tooling capabilities to maximise ROI
Identify risk early and execute proactive retention strategies
Partner with Product and Engineering to route critical enterprise feature requests

5+ years of Enterprise CSM or Account Management experience in B2B SaaS
prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms
Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity
Track record of meeting or exceeding renewal and expansion quotas
Experience navigating complex enterprise procurement and legal review processes
Excellent communication skills with the ability to pivot from technical implementers to C-level executives.

Competitive salary and equity package
Medical, dental and vision plans for employees and any dependents
401k Pension Plan
26 days of paid time off annually + local bank holidays
Flexible working hours and a healthy 40-hour workweek
Work from anywhere! We are a full-remote company
Learning & education budget
Company offsites
Work in an international, diverse, dynamic, and passionate team with a friendly and supportive company culture

Customer Success Manager – Enterprise

Key skills