Assist cross-functional teams with the sustainment of multiple integration lab configurations
Interface with external IT consultants and contractors relative to troubleshooting technically complex processes and projects
Receive multi-tier support calls and enter trouble tickets into database
Provide remote support for off-site customers
Attend program team meetings to form an understanding of SIL (Software Integration Lab) needs
Engineer SIL solutions based on Software requirements
Fabricate wiring required to install hardware components
Check event logs for servers, firewalls and alerts
Provide complex PC hardware/software setup, support and repair
Install desktop OS and application patches
Advanced LAN troubleshooting, infrastructure support (wiring, soldering, troubleshooting and connectivity)
Analyze customer organizational needs and contribute to the resolution of a wide range of computer problems
Participate as a multidisciplinary production team member
Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial purposes

Bachelor’s Degree and a minimum of 2 years of prior related experience
Graduate Degree or equivalent with 0 to 2 years of prior related experience
In lieu of a degree, minimum of 6 years of prior related experience
2 years of prior related experience in schematic diagrams, mechanical assembly drawings, electrical and electronic test equipment, AC and DC theory, electronics, and general build processes including but not limited to soldering, wiring, PCB handling, and mechanical assembly
2 years of prior related experience with the safe and proper operation of basic electrical test equipment, electronics tools, and hand tools
2 years of prior related experience in networking to include LAN's, routers and switches

Senior Associate, Tech Support Engineer

Key skills