Lead a frontline team of 15-20 technicians, driving our 2026 North Stars of "Purposeful Growth & Value" and "Unwavering Customer Focus"
Conduct dedicated team coaching, including 1:1s, ride-a-longs, and career development sessions to build both technical and sales competencies
Drive technician engagement and lead the local execution of engagement and recognition plans
Manage key programs in the field, specifically driving our ASPIRE sales program, alongside FTRS and repair reduction initiatives
Champion sales leadership by motivating technicians to meet or exceed ASPIRE targets and seamlessly blending service delivery with revenue generation
Own day-to-day business operations, issue resolution, and in-day customer escalations
Monitor productivity metrics, conduct Voice of the Customer (VOC) check-ins, and own direct customer relationships
Execute mandatory Start of Day interlocks with dispatch and participate in weekly operational huddles
Track and report team expenses while actively submitting necessary budget requests
Lead routine safety reviews and ensure complete technician compliance with financial and operational policies
Build and maintain strong relationships with local community stakeholders to champion a community-first approach
Report field-level insights upward to directors to help shape broader regional sales and service strategies

5+ years of experience in telecommunications or related field service operations
Proven leadership experience managing technical teams and driving operational and sales execution
Advanced problem-solving capabilities, specifically in operational triage, real-time decision-making, and closing field-level business
Advanced knowledge of English is required to interact with internal and external parties, as well as to navigate IT tools with English-only interfaces on a national scope
Experience with field service management software and sales tracking tools (preferred)
Bilingual capabilities (English/French) (preferred)

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Manager, Community and Service Excellence – In-Office

Key skills