Serve as the primary member contact and advocate until their care team is established
Liaise with internal CCA/CareSource providers and external healthcare providers
Educate members on health plan offerings and address questions or concerns
Document members' current healthcare services and new service requests
Schedule new members’ initial nurse intake visits
Utilize communication skills to engage individuals not readily interested in connecting with CCA/CareSource
Provide clinical care via telehealth technologies
Perform any other job related duties as requested

Bachelor's Degree or relevant experience in call center and/or Medicare/Medicaid plan required
Equivalent years of relevant work experience may be accepted in lieu of required education
Five (5) years of relevant experience required
One (1) year working in outreach or in the community with individuals who have behavioral, medical, social, or interpersonal complexities impacting their lives required
Experience working in a multi-cultural setting required
Experience using motivational interviewing techniques in a professional setting required
Experience identifying unmet healthcare needs and escalating to the appropriate individual preferred
Experience with electronic medical record and care management systems strongly preferred

Onboarding Specialist

Key skills