Customer Success Manager, French Speaker

Role Overview

• Implement and onboard new enterprise customers
• Help our enterprise customers use Teamtailor at full potential, with everything from integrations, and best practices to training opportunities
• Work as a strategical advisor & goal-oriented for our enterprise customers
• Work proactively with renewals
• Build strong relationships
• Find new business opportunities with our existing enterprise customers, in the form of expansion sales, upselling/cross-selling.
• Track enterprise customer's accounts to identify churn risk and work actively to prevent that risk
• Collect and analyze enterprise customers' feedback and present it internally
• Together develop and improve ways of working with enterprise customer satisfaction.

Requirements

• Experience within HR/Recruitment industry
• Customer Success experience from the SaaS industry (Portfolio 40 to 60 accounts)
• Experience in project leading, especially complex projects
• Negotiation skills and experience with bigger clients
• Engaged, creative and solution oriented
• Have the mindset willing to learn and try new things
• Be a role-model in what you do
• Ability to adapt to a fast-paced environment and rapidly
• changing market
• Fluent in French/English
• Extra plus for another language ( Spanish / Swedish )

Benefits

• Development opportunities
• Responsibility for your own customer base
• The opportunity to work with the market's best product
• Fixed salary with commission structure
• Be part of a great multicultural team.