Enterprise Customer Success Manager

Scrunch is a venture-backed startup focused on bringing brands to an AI-first future. The Enterprise Customer Success Manager will act as the primary point of contact for enterprise-level clients, helping them maximize the impact of the generative AI search optimization software and ensuring they receive maximum value from the platform.

Responsibilities:

• Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution
• Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization
• Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction
• Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.)