Supplier Operations Manager

Role Overview

• Independently manage and monitor operational performance of assigned suppliers across data workflows (e.g., data ingestion, enrichment, validation, transformation, reporting and quality control).
• Track SLA adherence, turnaround times, quality scores, defect rates, and productivity metrics.
• Lead monthly performance review meetings with suppliers and present insights to internal stakeholders.
• Identify performance gaps and drive corrective and preventive action plans.
• Proactively escalate risks impacting service continuity, data accuracy, or timelines.
• Act as the primary operational point of contact for assigned suppliers.
• Design and maintain Power BI dashboards to track supplier KPIs and operational health.
• Analyze large operational datasets to identify trends, inefficiencies, and optimization opportunities.
• Conduct structured root cause analysis for recurring data quality or delivery issues.
• Prepare and publish structured monthly supplier performance reports with clear executive summaries and actionable insights.
• Support demand forecasting and supplier capacity planning through data-driven analysis.
• Ensure supplier adherence to contractual obligations, data governance standards, and security policies.
• Maintain structured governance cadence, documentation, and audit readiness.
• Support performance documentation required for commercial reviews and renewals.
• Manage defined operational improvement initiatives (automation, standardization, workflow optimization).
• Collaborate closely with internal domain functional teams to understand evolving requirements and ensure supplier outputs align with business and customer expectations.
• Identify opportunities to automate manual processes within supplier workflows.
• Drive productivity improvement and cost-efficiency initiatives. Promote a data-driven and customer-focused culture of operational excellence.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Data Analytics, Engineering, Business, Supply Chain, or related field.
• 5–6 years of experience in operations, data operations, or shared services environment.
• Experience managing external vendors or global suppliers in a matrixed organization preferred.
• Strong exposure to data lifecycle management, data processing environments, or analytics-driven operations.
• MBA or Postgraduate qualification in Operations, Analytics, or Business Management (preferred but not mandatory).
• Experience collaborating with Product and Technology teams is a plus.
• Advanced Excel (Power Query, complex formulas, Pivot Tables)
• Power BI (dashboard development, DAX, data modeling, automated reporting)
• Tableau reporting and dashboard development (good to have)
• Strong data analysis and interpretation capability
• Experience working with large datasets and operational metrics
• Root cause analysis methodologies (5 Whys, Fishbone, etc.)
• Understanding of Agile and/or Waterfall methodologies
• Experience with MS Project, Jira, Smartsheet, or equivalent tools
• Experience leading cross-functional operational initiatives
• Risk, issue, and dependency management

Tech Stack

• Tableau

Benefits

• Group Health Insurance Policy (covering self and family)
• Group Life insurance/accident policy
• Generous long-service awards
• New Baby gift
• Subsidised food provided (applies to India
• Bangalore/Chennai)
• Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
• Free Transport provided to and from the office (applies to India-Bangalore/Chennai)