Manage and grow a defined book of business by supporting client retention, satisfaction, and pharmacy performance outcomes
Serve as the pharmacy subject matter expert for internal stakeholders, clients, brokers, and consultants
Partner with medical sales teams to execute retention and growth strategies aligned to client goals
Lead client presentations and meetings, communicating performance results and recommending pharmacy solutions
Identify and advance opportunities to expand pharmacy programs and increase overall value to the client
Support pricing, competitive intelligence, and carve-out defense strategies to retain and grow accounts
Coordinate cross-functional efforts to ensure effective service delivery and consistent client communication
Analyze pharmacy utilization and trends to provide consultative insights and recommendations
Support RFPs, finalist presentations, and implementation activities for new and existing business
Act as an escalation point for pharmacy-related client issues, ensuring timely resolution and customer satisfaction

Minimum 5 years of PBM or pharmacy-related experience supporting client accounts
Strong understanding of pharmacy benefit management and healthcare operations
Excellent verbal, written, and presentation communication skills
Demonstrated ability to manage client relationships and influence stakeholders
Ability to analyze data and develop actionable client recommendations
Proficiency with Microsoft Office tools
Ability to travel up to 30% based on business needs

Senior Pharmacy Account Executive

Key skills