Serve as the technical lead for SaaS configuration and platform integration requests originating from internal teams.****
Develop and manage project plans, milestones, and timelines for standing up, connecting, or migrating internal tools.****
Conduct discovery sessions with requesting teams to assess existing processes, data sources, and system structures.****
Configure and integrate SaaS systems across internal functions—building connectors, API integrations, SSO, and data syncs as needed.****
Coordinate integrations and migrations across HR, finance, operations, and IT platforms.****
Facilitate cross-functional working sessions with HR, Finance, IT, and Operations to scope and prioritize requests.****
Provide status updates and documentation to requesting teams and IT leadership.****
Support change management and end-user enablement for newly configured or integrated tools.****
Identify opportunities to streamline the intake and delivery of configuration and integration requests.****
Standardize templates, runbooks, SOPs, and checklists for recurring configurations.****
Recommend process and technology enhancements to support future scalability.****

Hands-on experience configuring and migrating SaaS systems.****
Ability to assess an internal team’s needs and current tooling, then determine the best path to configure or integrate it within Shield’s standardized platforms.****
Working familiarity with APIs, native connectors, SSO/identity, and iPaaS or workflow-automation tools.****
High integrity and discretion in handling sensitive company data.****

Internal Systems Integration Engineer

Key skills