Website Customer Support: Take ownership of client support requests, resolving them efficiently and professionally through our ticketing system.
Website Template Spin-Up: Use our Poetic templates to create websites tailored to each client's provided content. Proactively identify content gaps and communicate needs to client and internal stakeholders.
Collaboration and Quality Assurance: Work closely with internal teams to ensure the quality and functionality of each template application. Engage in QA processes, always seeking ways to enhance the final product for the client.
Customer service: With a customer-centric mindset, actively communicate status, road blocks, and suggestions to the client.
Continuous Improvement: Identify any pain points in the support or migration process and recommend process or product improvements wherever possible.

Prior experience with website content management systems, a plus but not required.
A keen eye for detail, ensuring every project reflects our commitment to excellence.
A genuine eagerness to learn and expand one's skill set.
Exceptional time management abilities, juggling tasks and prioritizing effectively.
A natural inclination towards customer service, always putting our client's needs first.
The ability to adapt and grow within a dynamic and fast-paced environment.

Hosting and Support Specialist

Key skills