About this role

Recommend the right implementation approach and ongoing services for HubSpot's complex upmarket customers
Diagnose customer need based on business objectives and technical requirements
Create customized implementation plans and recommend services based on customers' unique needs
Work directly with the customer or partner to define resource needs
Establish clear milestones, project plans, and timelines for execution
Present plans to the customer's Executive team
Influence customer purchase decisions by driving urgency and certainty in recommended solutions
Contribute to the growth of the enterprise practice by enhancing alignment between Sales and Services teams
Build relationships with accredited Solutions Partners
Provide advice and recommendations for HubSpot best practices, business process, deployment planning, and change management

Fluency in English & Spanish
Customer first mindset and a consultative approach to problem solving
Deep implementation expertise with complex SaaS software (CRM, ERP, etc) for large, complex customers
Experience helping customers drive organizational change
Experience driving value conversations to executive teams
Excellent oral and written communication skills
Ability to provide a level of certainty and urgency to a customer
Strategic mindset for long-term planning
Detail-oriented with strong project management skills
Strong technical aptitude, understanding of integrations, APIs, and technical strategy

Senior Services Consultant – Spanish Speaker

Key skills