Manage a small number of key retail accounts, developing and executing strategies for a comprehensive account plan
Lead large enterprise retail customers’ journeys from consideration to successful deployment
Partner with solutions and research engineering to build and execute complex customer programs and projects
Own a consumption revenue target
Manage consumption revenue forecasts
Analyze key account metrics to create reports and provide insights to internal and external stakeholders
Closely monitor the retail landscape across UKI & North (customers, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Support the recruitment and onboarding of other teammates
Support the development of company culture

10+ years selling platform-as-a-service and/or software-as-a-service to large Retail, grocery, ecommerce, consumer goods, or CPG organizations across UKI
Familiarity with Retail industry trends, including AI-assisted customer experience, ecommerce and omnichannel transformation, personalization, store operations, supply chain, merchandising, marketing, and customer service
Deep understanding of Retail customers’ AI transformation priorities, adoption challenges, and operating realities
Achieving revenue targets >$2M per year for more than 3 years
Designing and executing complex deal strategies
Supporting the growth of fast-growing, high-performance companies
Working directly with c-level executives
Communicating technical concepts to customers and internal stakeholders
Leading high-visibility customer events (CAB, conferences, product launches, etc.)
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence

Account Director – Large Enterprise, Retail

Key skills