You will own delivery across the programme’s workstreams and the wider change portfolio, spanning two priorities: Fix the foundations.
Drive delivery of a single trusted customer view, the rationalisation of core platforms, ownership and integrations, governed business data with automated executive reporting, and a people system of record (HRIS).
Support the conditions for safe, effective AI adoption at scale, and the build of the governed knowledge and customer-context layer that powers internal AI assistants, beginning with Customer Support.
Turn an evolving blueprint and shifting priorities into credible plans, sequencing, and measurable outcomes, adjusting as scope moves.
Manage dependencies and trade-offs across engineering, data, product, and business functions, and make the hard calls on what comes first and what waits.
Drive delivery proactively: anticipate blockers, force decisions, and chase the work, while resisting pressure to pull teams into tactical delivery before the plan is set.
Run a lightweight operating rhythm (planning, steering, reporting) that leadership relies on and teams engage with.
Keep information flowing both ways: decision-ready status and honest risk for senior stakeholders, clear context for delivery teams, no surprises.
Hold senior leaders and cross-functional owners to the commitments they own, and escalate with judgement.

A track record delivering complex technology and business-application programmes in a SaaS environment.
Evidence of delivering under genuine ambiguity and changing scope, not only executing a fixed plan.
Strong management of dependencies and trade-offs across multiple concurrent workstreams.
Senior, cross-functional stakeholder management: holding leaders and business owners to commitments while keeping them on side.
Excellent organisation and information sharing: clear written communication, status leadership trusts, disciplined risk and dependency tracking.
A proactive operating style balanced with the judgement to protect sequencing rather than over-execute.
Direct experience delivering AI, data, bizapps programmes, or strong evidence of getting up to speed fast in unfamiliar technical territory.
Experience with platform rationalisation, integration or iPaaS work, HRIS deployment, or core systems transformation.
Experience delivering in an environment that is centralising ownership of previously fragmented systems.

25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
Flexible working! Use our flexible working hours and hybrid working environments to manage it.
Wellness activities and a lot of pampering included.
On top of that, you can add gym subscription discounts.
Laptop and equipment.
Healthcare expense claim tools!
Like in life, at work we also want you to grow with certifications.
Annual meet ups!
Enhanced parenting scheme!
Cycle to work scheme and season ticket loan provided.
Pension and life insurance? Several, for you to choose what looks convenient.
On demand pay tools for you to be able to access salary even before the end of the month!

Programme Manager

Key skills