Responsible for outlining processes and documentation for support
Oversees the day-to-day operational supporting CargoWise reports and ACE portal support
Maintains and manages customer service requests by internal stakeholders
Provides production applications support as needed
Manages and monitors existing functionalities and define new functionality
Interfaces with internal and external technical staff and stakeholders to define application solutions, problem resolution and troubleshooting
Support and generate reports for management informed decisions
Support brokerage business through CargoWise application
Supports business/sales organization during tender/RFQ process
Define and create test scenarios for messages related to the integration request
Perform User Acceptance Tests (UAT)
Acts as the first point of contact for business after Go-live
Monitor, troubleshoot and create incident for any issue during hyper-care phase

Bachelor's degree from a 4-year college or university
Minimum 1 to 2 years related experience and/or training; or an equivalent combination of education and experience
Strong understanding of Brokerage
Experience with SQL, ERP, databases
Understanding of 3rd party logistics, transportation systems, and/or warehouse management
Knowledge of leading industry technologies
Strong knowledge around IT governance, project planning, and the technological usage/alternatives available in a multi-platform environment
Thorough understanding of XML and EDI
General understanding of the SCM including Forwarding, US Customs, MQ, AMS, ABI, ACH, Drawback, Declarations, Commercial Invoicing, Manifests, Bookings, Purchase Orders, HTS, ISF.
General understanding of Export is a plus
PC literacy with a command of MS Office to include Word, Excel, Power Point, Outlook, Teams, etc.

Senior Analyst, Customs Compliance

Key skills