Key skills
ERPSQLSaaSCommunicationCollaborationRemote Work
About this role
Role Overview
- 1st-level support: Answer application questions quickly and competently via chat and ticketing system
- 2nd-level support: Reproduce complex bugs in the test environment, document them, and forward them to the development team
- Ticket & chat management: Prioritize inquiries by urgency and maintain structured communication with customers
- Cross-team collaboration: Coordinate with colleagues and escalate to development or other teams when necessary
- Customer satisfaction: Interact with users individually and empathetically
Requirements
- Technical affinity: Enthusiasm for digital tools and business software – ERP, SaaS, ticketing systems
- Basic knowledge of Excel and Outlook is a plus; SQL and HubSpot will be taught
- Quick comprehension for structured analysis of customer issues
- Strong communication: clear, precise, customer-friendly – in German and English
- Empathy & service orientation
- Team spirit & willingness to learn
- Fluent German (native or C1+) and very good English skills
Tech Stack
- ERP
- SQL
Benefits
- Modern tech equipment for remote work
- Hybrid working model and flexible working hours (trust-based)
- Real career prospects
- Flat hierarchies & freedom to shape your role
- Positive atmosphere & team culture