Key skills
Product ManagementSales
About this role
Role Overview
- Diagnose, repair, and maintain Revvity's Diagnostics and Life Sciences portfolio (immunoassay platforms, LC/MS, DNA extractors, plate readers, imaging systems, liquid handling, etc.) ensuring maximum uptime across Spanish territory
- Execute preventive maintenance schedules and respond to service calls, prioritizing critical customer needs
- Manage and track technical escalations, coordinating with European technical support and product specialists to ensure timely resolution
- Provide on-site technical training and troubleshooting support to optimize instrument performance
- Partner with Sales, Applications, and European Service teams to drive customer satisfaction, retention, and growth opportunities
- Share field insights with Product Management to support continuous improvement initiatives
- Manage spare parts inventory and complete all service documentation, reports, and expenses per SLA requirements
- Maintain current technical documentation and ensure compliance with Quality Management System and safety standards
- Align activities with departmental KPIs and performance targets
Requirements
- Technical degree: Advanced Vocational Training (CFGS/FP Superior) or University degree in Electronics, Biomedical Engineering, Chemistry, Biology, or related field
- Minimum 5 years in field service engineering with proven ability to independently resolve complex technical issues
- Hands-on experience with analytical/clinical instrumentation in laboratory environments (pharmaceutical, research, clinical, academic)
- Track record of successful preventive and corrective maintenance on sophisticated technical equipment
- Advanced PC skills including Windows, networking, and laboratory information systems
- Strong electronics background, preferably in high-tech service environments
- Understanding of analytical and clinical instrument applications
- Fluent Spanish and strong English skills; additional languages are a plus
- Valid driver's license and willingness to travel 50% throughout Spain
Benefits
- Private health insurance
- Life insurance
- Meal vouchers
- Attractive salary + performance bonus + company car for business and personal use
- Continuous technical training
- Certifications
- Clear progression paths in a global organization
- Flexible, autonomous role