About this role

Advise and arrange travel for corporate business customers (both individuals and groups)
Educate customers on travel options including air, road, rail, and accommodations
Use various Global Distribution Systems (GDSs), including Amadeus
Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
Use positive telephone service techniques and act on special customer requests
Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

0.5 years of experience working in a call center
Professional communication (written and verbal) in both German and English
Computer and application skills, including Microsoft applications and internet browsing
Understanding of math applications, including percentages and taxes
Passion for excellence in client service and attention to detail
Act with integrity, and look after personal traveler information
Resolving customer issues quickly and independently and with supplier
Teamwork and openness to feedback

Travel Consultant, German, English

Key skills