Maintain accurate POS data across systems (Lightspeed, Oracle) through SKU setup, pricing updates, and product master management.
Support PO creation, order processing, vendor onboarding, and issue resolution to ensure timely delivery and strong vendor relationships.
Manage inventory movements, transfers, and adjustments across locations; partner with Finance and stores to resolve discrepancies; coordinate inbound timing and reduce aged/NIL inventory.
Develop and maintain SOPs and SLAs to standardize workflows, improve efficiency, and reduce costs across store operations.
Deliver reporting, KPI tracking, and insights across operations, including compliance, shrink, payroll, performance, and product analytics; support recurring sales and inventory reporting.
Support location-level assortment planning aligned with national strategy; review range plans and adjust based on performance trends.
Assist in SKU-level forecasting using historical data, inventory, and market inputs; monitor trends and collaborate cross-functionally to refine forecasts.
Support new product allocations and transitions to meet revenue goals in alignment with category, planning, and sales teams.
Partner with internal teams and external vendors to support inventory performance and operational objectives.
Contribute to process improvements, KPI development, and system enhancements; support pilots and cross-functional initiatives.
Travel to retail locations to support operations and ownership transitions as needed.

Experience with retail systems such as Lightspeed, Oracle, or similar POS, ERP, or inventory platforms.
High attention to detail with proven ability to maintain data accuracy, reconcile discrepancies, and manage high ‑ volume SKU and pricing updates.
Working knowledge of retail operational workflows, including receiving, cash handling, shrink management, payroll controls, and store compliance.
Ability to create and maintain SOPs and process documentation, with a focus on standardization and continuous improvement.
Problem ‑ solving mindset, with the ability to troubleshoot system issues, inventory discrepancies, and process gaps.
Ability to work independently and within small, resource ‑ constrained teams, managing multiple priorities in a fast ‑ paced environment.

Retail Operations, Purchasing Associate

Key skills