Provide compassionate, bilingual support (English and French) to patients and healthcare clinicians via phone, email, and other communication channels
Guide patients through using the TELUS Health Monitor app, submitting vitals via Bluetooth-connected devices, and navigating their condition-specific health questionnaires
Support clinicians and care teams with platform navigation, patient onboarding, and care coordination questions
Deliver a consistently warm, professional experience that keeps patients comfortable and confident at home
Assist patients with setup and use of pre-configured monitoring kits including tablets, blood pressure monitors, pulse oximeters, scales, and thermometers
Diagnose and resolve device and connectivity issues in plain, accessible language
Document issues and resolutions accurately in relevant systems
Identify recurring issues and flag trends to the operations team
Maintain detailed and accurate records of all patient and clinician interactions
Follow established workflows and protocols to ensure compliance and consistency
Manage workload independently in a fully remote environment
Collaborate with teammates and clinical liaisons to ensure seamless patient experiences

Bilingual proficiency in English and French (written and spoken)
Strong communication skills with a patient, empathetic approach
especially when supporting seniors and those managing chronic conditions
Demonstrated ability to troubleshoot technical issues and explain solutions in plain language
Excellent organizational skills and high attention to detail
Proven ability to work independently and reliably in a remote environment
Flexibility to work rotating schedules across a 7-day week (Monday through Sunday, 8am–8pm EST)
Great-to-haves: Experience working with elderly populations or individuals managing chronic conditions
Background in healthcare, home care, or a regulated health environment
Previous customer service or technical support experience
Familiarity with remote patient monitoring or clinical workflows
Advanced knowledge of English is required.

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills

Administrative Associate – Home Health Monitoring, Bilingual English/French

Key skills