Matter Mobility Analyst

Role Overview

• Coordinate, execute and facilitate digital client data transfers in a key role within the Matter Mobility team
• Work closely with Matter Mobility management to support the Information Governance Department in data transfers associated with the onboarding and off-boarding of client matters and related matters
• Implement Firm’s policies and procedures regarding the transfer of digital client matter records into and out of the Firm
• Transfer digital records to and from the Firm’s document management system and other related repositories
• Ensure inbound digital records and metadata are correctly classified and assigned to the correct client matter workspaces
• Ensure outbound digital record transfers are accurately documented and classified into a repository for due diligence tracking
• Responsible for utilizing FTP server technology, security and encryption controls, metadata structure, database reporting and critical system dependencies
• Assist in the coordination of the Matter Mobility processes, including but not limited to, confirmation of all vital documentation and updating the Firm’s tracking system while ensuring data integrity is maintained
• Ensures that client requests for transfers or returns are properly and timely processed
• Export requested data from the Firm’s Document Management System
• Work with various data formats and conversions while also troubleshooting data transfer issues and problem resolution
• Serve as a resource to answer any questions regarding the transfer process
• Special projects and duties as assigned.

Requirements

• Bachelor’s Degree
• Minimum 2+ years of related working experience
• Strong knowledge of PC configuration and technical troubleshooting, including familiarity of file systems & formats
• Knowledge of legal software and other applications/software (e.g., iManage, Milan, ServiceNow, Windows Office Suite, Windows Server)
• Knowledge of best practices for managing and transferring large datasets
• Knowledge of data privacy and methods to keep data secure, such as encryption, MFA, etc.
• Knowledge and hands-on familiarity with Windows File Share Administration as well as Active Directory
• Experience with server and/or desktop virtualization technologies
• Functional understanding of network engineering and security principles (e.g., protocols, routing, switching, filtering, firewall rules, etc.)
• Knowledge and proficiency in Microsoft Office Suite with ability to learn and adapt to new technologies
• Experience in Client Technical Support
• Attention to detail and quality-focused work along with teamwork, patience, and a desire to help clients and staff
• Ability to multi-task in multiple situations
• Professional demeanor and strong work ethic.

Tech Stack

• ServiceNow
• Switching

Benefits

• comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners
• life and AD&D insurance
• short and long term disability insurance
• tax-advantaged accounts for health care expenses, including FSAs and HSAs
• FSAs for dependent care
• health advocacy services
• behavioral health and counseling resources for all family members
• 401(k)
• profit sharing
• backup dependent care
• senior care planning support
• resources for individuals with development disabilities and their caregivers
• paid holidays and other paid time off, including paid leave for new parents