Client Onboarding & Support: Act as the primary point of contact for new clients, guiding them through the onboarding journey with clear communication and a helpful attitude.
Technical Setup & Integration: Assist clients in connecting their POS systems to our platform (training will be provided).
Campaign Creation: Navigate our internal interface to build and launch "form-based" ad campaigns on behalf of our clients based on their business goals.
High-Touch Communication: Craft clear, professional, and empathetic emails, and hop on occasional calls to walk clients through the platform.
Basic Troubleshooting: Identify, log, and help solve minor system bugs or user errors from time to time, escalating complex issues to the engineering team when necessary.

English: B2+ / C1 with strong written and verbal communication
Experience: 2+ years in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support
SaaS Experience: Prior experience working with a SaaS product/platform (required)
Client-Facing: Comfortable working directly with clients and guiding them through onboarding
Technical Aptitude: Comfortable learning software, troubleshooting issues, and navigating dashboards/integrations
Detail-Oriented: Strong attention to detail and ability to manage multiple client requests
Availability: Part time, US time zones

100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.

SemiSenior Technical Customer Onboarding Specialist – SaaS

Key skills