Lead end-to-end administration of health, welfare, and retirement programs, including plan management, renewals, and ongoing operations.
Manage and execute the annual Open Enrollment process, including system setup, employee communications, education, and reconciliation.
Administer 401(k) and retirement programs, including enrollments, contributions, vendor coordination, and audit support.
Partner with brokers and vendors to evaluate plan performance, resolve escalations, and recommend enhancements to offerings.
Ensure compliance with federal, state, and company requirements related to benefits, leave, and employee records (e.g., ERISA, ACA, HIPAA, ADA, FMLA, COBRA).
Conduct and support compliance audits, including I-9 audits, employee file reviews, and benefits-related reporting requirements.
Manage required regulatory filings, notices, and documentation associated with employee benefits programs.
Oversee administration of leave programs, including FMLA, state leaves, and company policies, ensuring compliance and a positive employee experience.
Serve as the primary point of contact for employee benefits inquiries, providing guidance on plan options, eligibility, and issue resolution.
Support onboarding and offboarding processes with a focus on benefits enrollment, transitions, and eligibility.
Drive continuous improvement of benefits processes, documentation, and workflows to increase efficiency and scalability.
Support HRIS-related initiatives and system integrations (e.g., ADP), ensuring accuracy and process consistency.
Manage employment verifications and maintain strict confidentiality of sensitive employee data.
Collaborate with HR, Finance, Legal, and external vendors to support benefits strategy and compliance initiatives.
Provide insights and reporting to leadership on benefits trends, utilization, and compliance risks.
Requirements
Minimum of 5 years of progressively responsible experience in benefits administration, HR operations, leave administration, or compliance
Experience administering benefits programs in the U.S. and Canada, ideally within a multi-national organization
Strong knowledge of U.S. and Canadian benefits practices and applicable employment regulations, including health, welfare, and retirement programs
Experience managing annual Open Enrollment processes, retirement plans, and HRIS platforms such as ADP
Ability to work effectively in fast-changing environments with strong decision-making, influencing, analytical, and organizational skills
Ability to handle sensitive and confidential information with discretion