Providing high-quality support via phone, email, and live chat while maintaining accurate records in Salesforce and Zendesk.
Mastering the ever-changing landscape of our CX strategy and the specific products supported by the Melio team.
Collaborating across internal Xero teams to escalate complex issues and ensure a seamless experience for every user.

You bring clear, confident communication skills and an ability to simplify complex information for others.
Your background includes experience in a service-led environment where you have successfully met quality and productivity targets.
You possess a growth mindset and a readiness to constantly learn new technologies and accounting systems.
Delivering empathetic, calm support while managing multiple digital interactions is something you excel at.
You have a proven ability to self-manage and take personal accountability for resolving problems thoroughly.
Building effective, trust-based relationships with both teammates and customers comes naturally to you.

Customer Experience Specialist

Key skills