Installing and servicing physical security systems/platforms, including CCTV, access control systems, intrusion detection, communications, and many other low-voltage systems.
Diagnosing and troubleshooting system issues.
Training/mentoring others within the team.
Working as a valued team member on projects/installations to deliver quality results to our customers.
Maintaining awareness of new and emerging technologies and their potential application on client engagements.
Working with trades and subcontractors assigned to projects.
Serving as a lead tech on smaller projects/installations.
Respond to routine, scheduled, emergency, and after-hours service calls in a timely manner.
Diagnose, troubleshoot, repair, and replace defective components in security systems.
Perform preventive maintenance on installed systems and ensure optimal performance.
Utilize strong troubleshooting skills to identify and resolve equipment and software issues.
Analyze repair needs and provide effective solutions to customers.
Complete accurate and detailed service reports for proper invoicing and job tracking by the end of each day.
Ensure all work complies with federal, state, and local regulations, as well as company safety policies.
Conduct system testing and checkout for new and existing installations.
Collaborate with team members to improve service operations and customer satisfaction.
Perform additional duties as assigned.

3-5 years relevant experience
Certifications in brands like Lenel, S2, AMAG, Genetec, Avigilon, Bosch, DMP, Honeywell, or similar.
Strong troubleshooting and problem-solving skills
Ability to work independently and manage multiple service calls
Good communication and customer service skills

Advanced Security Technician

Key skills