Analytics Manager

Role Overview

• Exercise discretion in dealing with confidential information
• Building and developing your team to grow them and their skill sets
• Driving a culture of accountability, honest conversations and teamwork
• Driving processes and development within the analyst team to ensure effective monitoring and reporting
• Guiding and assisting where and when required to resolve issues quickly, escalating up the reporting chain when required
• Keeping the Head of Payments Performance and Analytics and relevant teams informed of all issues and reporting changes
• Maintain the analyst responsibilities list and KPIs, updating and optimizing it as and when business needs change
• Responsibilities include monitoring, volume routing and BIN optimization, data field mappings, chargeback monitoring and communications, among others
• With the help from the analyst team lead, ensure all monitoring KPIs are met
• Ensuring optimal communications to internal and external parties so that all parties are aware of any processing changes
• Assisting internal and external parties that require reporting and data insights as and when required
• Assisting and overseeing the functions the finance coordinator, which include invoicing, select wire instructions and basic reconciliation
• Assisting and overseeing the technical team to drive and resolve all development tickets, as well as any other projects and tasks that are required, such as providing auditing information or completing documentation
• Ensuring all necessary reporting changes to cubes and reports are briefed, logged and delivered according to determined deadlines and requirements

Requirements

• Clear, confident communication (written and verbal), and the ability to breakdown complex ideas
• A collaborative mindset, working smoothly with cross‑functional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to high‑quality work
• Adaptability – you stay sharp, productive and positive in fast‑moving environments
• Relevant experience in a similar role
• Proficient in Microsoft Office, with Advanced experience in Excel
• At least 3 years’ leadership experience

Benefits

• Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Free Daily Meals
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy