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Collections Analyst, Senior at Sem Parar | JobVerse
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Collections Analyst, Senior
Sem Parar
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Collections Analyst, Senior
São Paulo, São Paulo, Brazil
Full Time
6 hours ago
No Sponsorship
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Key skills
AI
Artificial Intelligence
Analytics
BI
Power BI
About this role
Role Overview
Monitor the performance of B2B and B2C portfolios and define credit recovery strategies.
Monitor the quality of collections partners' customer service and propose improvements.
Analyze operational, financial, and quality metrics, preparing reports and dashboards.
Develop and deliver training for internal teams and partners.
Support operational processes, audits, and documentation management for the area.
Requirements
Required:
Bachelor's degree in a related field.
Experience in credit recovery, collections, and metrics management.
Proficiency in Excel, Power BI, analytics tools, and dashboarding.
Experience with performance analysis, quality management, and continuous improvement.
Experience managing vendors/collections agencies.
Nice to have:
Knowledge of Artificial Intelligence applied to collections operations.
Experience with process automation and analytics.
Knowledge of LGPD (Brazil's General Data Protection Law) as it applies to data and AI.
Benefits
Transportation voucher (vale-transporte) or on-site parking;
Flexible food benefits: meal and grocery vouchers (balance can be allocated between options);
Health insurance;
Dental insurance;
Telemedicine — available 24/7;
Wellhub (formerly Gympass);
Home office allowance;
Profit-sharing (PLR) in accordance with current policy;
Birthday day off — time off on your birthday and on the company's anniversary;
Sem Parar tag — provided at no cost;
Life insurance;
Parental leave — paid leave for mothers, fathers, or guardians following the birth or adoption of a child;
Education incentive — up to 25% discount on postgraduate or MBA programs;
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