Key skills
AIArtificial IntelligenceAnalyticsBIPower BI
About this role
Role Overview
- Monitor the performance of B2B and B2C portfolios and define credit recovery strategies.
- Monitor the quality of collections partners' customer service and propose improvements.
- Analyze operational, financial, and quality metrics, preparing reports and dashboards.
- Develop and deliver training for internal teams and partners.
- Support operational processes, audits, and documentation management for the area.
Requirements
- Required:
- Bachelor's degree in a related field.
- Experience in credit recovery, collections, and metrics management.
- Proficiency in Excel, Power BI, analytics tools, and dashboarding.
- Experience with performance analysis, quality management, and continuous improvement.
- Experience managing vendors/collections agencies.
- Nice to have:
- Knowledge of Artificial Intelligence applied to collections operations.
- Experience with process automation and analytics.
- Knowledge of LGPD (Brazil's General Data Protection Law) as it applies to data and AI.
Benefits
- Transportation voucher (vale-transporte) or on-site parking;
- Flexible food benefits: meal and grocery vouchers (balance can be allocated between options);
- Health insurance;
- Dental insurance;
- Telemedicine — available 24/7;
- Wellhub (formerly Gympass);
- Home office allowance;
- Profit-sharing (PLR) in accordance with current policy;
- Birthday day off — time off on your birthday and on the company's anniversary;
- Sem Parar tag — provided at no cost;
- Life insurance;
- Parental leave — paid leave for mothers, fathers, or guardians following the birth or adoption of a child;
- Education incentive — up to 25% discount on postgraduate or MBA programs;