Assist management with the approval of collection department adjustments.
Meet with payer representatives and vendors to address outstanding issues.
Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards.
Provide training and orientation to new employees.
Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting.
Review problematic accounts to determine how to resolve for zero balance resolution.
Run and record daily and monthly individual collector productivity reports for the manager.
Document account activity in a timely manner.
Ensure compliance with all state and federal billing regulations.
Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission.
Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.

Lead Collections Specialist

Key skills