Provide leadership and management to a National Field Team of Patient Access Liaisons (PALs).
Establish performance and development goals for PALs and monitor their progress throughout the year
Identify Access & Reimbursement trends and collaborate with cross functional team to address issues and in a timely manner and properly align resources (ROAR)
Ensure all Patient Access Liaisons are capturing all relevant data correctly in Patient Relationship Management System
Provide reporting metrics on a consistent basis in order to ensure all cases are moving along in a timely fashion
Organize and lead weekly team meetings with PALs and weekly meetings with counterparts that lead the Patient Engagement Centers
Monitor program processes to ensure there is efficiency and there is best in class customer experience
Create documents such as standard operating procedures, work instructions, training decks, etc.
Monitor all PALs reimbursement conflict resolution with their assigned accounts
Work cross functionally with internal and external stakeholders on any future franchise products

10 years of related experience with at least 7 years of prior patient access and reimbursement experience required
3
5 years management or experience training and leading peer groups as a mentor/new hire trainer
BA/BS in the life sciences or communications required; MBA/MHA preferred
Ability to travel 60 – 80%
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
Ability to problem solve complex reimbursement scenarios and recommend solutions
Highly motivated, shows initiative, is proactive and able to work within a team
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
Ability to handle sensitive information

Director, Patient Access – Reimbursement

Key skills