Owns the durable enablement assets that allow Global Operations to execute accurately and compliantly across TreviPay's platform, programs, and controls.
Build and maintain Standard Operating Procedures, job aids, and knowledge-base content.
Own the LMS and documentation lifecycle.
Ensure every operational team has current, role-specific guidance aligned to the latest system and process changes.
Partner with the Readiness & Delivery counterpart, Product, Engineering, Risk, and Compliance, to ensure content is ready on schedule for each release cycle.

2–4+ years in operations enablement, technical writing, instructional design, or training within a technology-enabled environment.
Bachelor's degree preferred or equivalent work experience.
Strong technical writing and instructional design skills; able to translate complex systems and processes into clear, operationally usable content and curriculum.
Working knowledge of documentation tooling, LMS platforms, and knowledge-base systems (e.g., Confluence, SharePoint, MadCap, Paligo, Docebo, Cornerstone, or similar).
Strong content governance discipline — taxonomy, versioning, review cadence, lifecycle.
Operational rigor — understands frontline execution, controls, and risk considerations.
Learning agility — quickly absorbs new systems, rules, and workflows.
Influence without authority — partners effectively with Product, Engineering, Risk, Compliance, and operational SMEs.
Attention to detail — ensures accuracy in materials, controls, and messaging.
Continuous improvement mindset — measures effectiveness and iterates content based on data and feedback.

Operations Enablement Specialist – Content & Curriculum

Key skills