AI Enablement, Adoption Analyst

Role Overview

• Lead defined AI enablement and adoption workstreams, helping move initiatives from concept and pilot stages into practical, scalable solutions for lawyers and business professionals across the Firm.
• Help execute the Firm’s AI outreach, engagement and adoption plans in coordination with Knowledge & Innovation, Legal Talent, IT, the Office of the General Counsel, Information Governance, Client Development and Engagement and other relevant functions.
• Develop and maintain deep subject matter expertise of the Firm’s AI platforms, related workflows and user needs, serving as a go-to resource and trusted authority on tool capabilities, configurations and best practices.
• Conduct outreach to active and advanced users of the Firm’s AI tools to understand what is working well, where friction points remain and what enhancements may improve user experience and adoption.
• Gather, clarify and prioritize user feedback, usage trends and emerging AI use cases, and translate those insights into practical recommendations for platform configuration, internal development priorities, training improvements and vendor discussions.
• Assist in the review and evaluation of new AI applications, features and service offerings for functional viability and fit with Firm needs.
• Coordinate with project managers, data scientists, software developers, data engineers, knowledge management lawyers, practice solutions professionals and other teams to move concepts into workable solutions.
• Develop and maintain user-facing training materials, reference guides and best practices for Firm AI tools, as well as internal documentation and processes to support consistent knowledge sharing and operational efficiency across the team.
• Deliver trainings, walkthroughs, office hours and other enablement sessions on the effective and responsible use of Firm AI solutions, tailoring content and approach to diverse audience levels.
• Provide ongoing functional support to users, respond to requests for assistance and help resolve more complex issues through coordination with internal teams and external vendors, as appropriate.
• Support pilot programs, phased rollouts and post-launch adoption efforts by collecting feedback, identifying issues and recommending improvements.
• Help develop and refine communication, onboarding and change management approaches to encourage adoption and sustained use across different user groups.
• Help determine, track and analyze key performance indicators and other metrics relating to platform adoption, engagement, user satisfaction and impact, and report insights and recommendations to leadership.
• Partner with external vendors to track, evaluate and manage product feature releases, coordinate internal testing and readiness efforts and ensure new capabilities are effectively communicated and deployed across the Firm.
• Work closely with the Office of the General Counsel, Information Governance and other relevant stakeholders to support compliant, ethical and responsible use of AI tools in accordance with Firm guidance.
• Stay current on developments in generative AI, natural language processing, information retrieval and related legal technology markets, and identify trends and opportunities relevant to the Firm.
• Handle projects on request under the direction of the Chief Knowledge and Innovation Officer, the Director of Applied Analytics + AI, the Associate Director of AI Enablement + Adoption and other executive staff.

Requirements

• 5+ years of overall professional experience required.
• 2+ years of experience in artificial intelligence, legal technology, knowledge management, information retrieval, document management, practice solutions, change management, and product support.
• Experience supporting, implementing, evaluating or driving adoption of AI-enabled or technology-enabled solutions in a professional services environment strongly preferred.
• Experience in the legal industry is strongly preferred, along with an understanding of the processes, terminology and challenges faced by lawyers and legal support professionals.
• Strong working knowledge in artificial intelligence and its applications in the legal industry, particularly generative AI and related legal technology tools.
• Strong project management and organizational skills, with the ability to manage multiple workstreams, prioritize effectively and adapt quickly to shifting priorities.
• Demonstrated ability to gather, synthesize and translate user feedback, business needs and usage trends into practical recommendations, support resources and solution improvements.
• Strong stakeholder-management skills and the ability to work effectively with lawyers, business professionals, technical teams and external vendors.
• Strong analytical and problem-solving skills, with the ability to assess platform capabilities, identify friction points and recommend practical solutions.
• Excellent written, verbal and presentation skills, including the ability to communicate technical concepts and product limitations clearly to non-technical audiences.
• Experience developing and delivering training, reference materials, best practices and other enablement resources for end users.
• Experience coordinating with external technology vendors on product roadmaps, feature releases and issue resolution.
• Ability to work independently and as part of a team, with a proactive, collaborative, adaptable and solution-oriented approach.
• Sound judgment and familiarity with data privacy, information governance, confidentiality, ethics and responsible-use considerations relevant to AI tools in a law firm environment.

Benefits

• Health insurance
• Paid time off
• Professional development opportunities