Administrative Assistant

Role Overview

• Serve as the primary point of contact for visitors, customers, and guests, providing exceptional customer service.
• Greet visitors, determine the purpose of their visit, and direct them to the appropriate staff member or department.
• Check in visitors and customers in accordance with agency procedures and security protocols.
• Answer, screen, and route incoming telephone calls in a professional and timely manner.
• Respond to general inquiries from customers, visitors, and staff by providing accurate information and assistance.
• Maintain visitor logs and ensure compliance with CJIS Security Policy requirements and agency security procedures.
• Verify visitor identification and issue visitor badges as required.
• Monitor visitor access and help ensure restricted areas remain secure.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Maintain a clean, organized, and professional reception area and front office environment.
• Perform administrative support tasks, including filing, data entry, record maintenance, copying, scanning, and document preparation.
• Maintain confidentiality of sensitive information and records in accordance with agency policies and applicable regulations.
• Provide clerical and administrative support to agency staff as needed.
• Operate standard office equipment, including multi-line telephone systems, computers, copiers, and scanners.
• Follow all agency policies, procedures, and security requirements.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of administrative, receptionist, customer service, or office support experience.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Office applications and standard office equipment.
• Ability to multitask, prioritize responsibilities, and maintain attention to detail.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work independently and as part of a team.
• Experience working in a government, public safety, law enforcement, or criminal justice environment (preferred).
• Familiarity with CJIS Security Policy requirements (preferred).
• Experience with visitor management systems and records management processes (preferred).