Support foundational initiatives and projects that improve commercial performance and strengthen partner relationships across airline, hotel, car, and vacation clients.
Help streamline day-to-day workflows for Account Owners by improving processes, maintaining data accuracy, and driving efficiency across the global organisation
Maintain and improve the internal wiki and documentation used by the global commercial team
keeping information accurate, accessible, and up to date
Develop working knowledge of KAYAK's internal systems to provide guidance and troubleshooting support to the wider team
Collaborate with Analytics, Engineering, Legal, and Finance to support commercial roadmaps and contribute data-informed insights to cross-functional decisions
Support the rollout of new tools and features, including drafting communications, coordinating testing with relevant teams, and documenting outcomes
Contribute to training sessions and knowledge-sharing initiatives that help the broader commercial team build confidence and self-sufficiency

At least 1 year of working experience in operations, coordination, account support, sales/business development enablement, or related roles — equivalent experience, transferable skills, or non-traditional career paths are equally welcome
Comfort working with data: you enjoy using numbers to understand problems and communicate findings clearly to different audiences
Strong written and verbal communication skills in English, with the ability to translate complex processes into clear, accessible guidance for both technical and non-technical colleagues
An organised, adaptable approach — you manage competing priorities well and stay effective when things shift
A collaborative mindset: you work well across teams and time zones, ask questions openly, and share knowledge generously
Strong knowledge in Google Workspace; experience with Atlassian tools (Jira, Confluence) or a CRM system such as Salesforce is a plus, but not required
Curiosity about travel technology or digital platforms — prior experience in the travel industry is welcome but not essential
Curiosity about AI and emerging technologies, including hands-on experience using LLMs in study, work, or personal projects, and enthusiasm for building further capability in this area.

Commercial Operations Coordinator

Key skills