Senior Applications Developer – Government

Role Overview

• This individual is a key member of the Applications Development team and is responsible for implementing the ServiceNow application to include, at a minimum, the ServiceNow IT Service Management suite and the platform.
• This individual works alongside supporting team members, partners/vendors, as well as Senior Leadership, to lead the design, development, testing, deployment, sustainment, and administering of the ServiceNow solution.
• They perform technical aspects of the ServiceNow implementation including: ServiceNow solution architecture, install, application UI, process automation, external integrations, access control, security hardening, workflow design/configuration, reporting, upgrades, and patching.
• They also provide ServiceNow focused consultation and technical leadership.
• They support the Technical Exchange Meetings, contribute to user facing documents, and are responsible for ServiceNow applications upkeep.
• Performs designing, programming, testing and debugging ServiceNow and applicable scripts
• Perform capacity planning, system tuning, problem analysis and hardware/software upgrades
• Develop administrative policies, documentation, and procedures to ensure that ServiceNow is properly maintained and operated
• Perform testing and establish system acceptance criteria on new or current hardware and software
• Build service requests from customer requirements, request items, and tasks
• Determine training needs and develop ServiceNow based guidelines tailored to the work environment
• Build client profiles and system configurations for software distribution equipment
• Respond to system alerts and engage in troubleshooting and problem resolution
• Use workflows to manage data flows from customers to support teams
• Use scripting tools to process automation and perform integration
• Import and export data across various enterprise applications
• Perform system and integration testing with sample and live data
• Monitor the health and status of ServiceNow and applicable scripts
• Work with IT managers to generate views and reports as needed
• Analyze user requirements and current procedures to improve system capabilities
• Install software releases and maintains data confidentiality, integrity, and availability
• Consult with clients, hardware and software vendors, users, system administrators, and engineers
• Provide technical support for development, test, and production environments.

Requirements

• Five (5) years of experience as a Developer in programs and contracts of similar scope, type, and complexity are required.
• Bachelor’s degree in System Engineering, Computer Science, Applied Science, Electrical Engineering, Math, Information Assurance, Information Security System Engineering, or related discipline from an accredited college or university, a developer nanodegree, or equivalent work experience, is required.
• Five (5) years of additional SE experience may be substituted for a Bachelor’s degree.
• Must comply with DoD 8570 IAT, Level 2 (Security+).
• Must be US Citizen.
• Experience in Linux/Unix System Administration
• Experience in managing a Self-Hosted ServiceNow instance and upgrading ServiceNow Core applications
• Assess existing ServiceNow usage and recommend forward evolution to maximize efficiencies
• Perform integrations and process automation using ServiceNow Orchestration
• Understand ITIL/ITSM processes
• Understand HTML, CSS, JavaScript, and other web technologies
• Must be knowledgeable in the support and development of ServiceNow, Splunk, Nlyte, VMware, Ansible, etc.

Tech Stack

• Ansible
• ITSM
• JavaScript
• Linux
• ServiceNow
• Splunk
• Unix
• VMware

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone