Research, and diagnose complex software issues raised by clients/members
Develop and implement SQL queries to aid in the investigation and analysis of issues
Examine error logs and database content to determine the cause of a problem
Document and implement workaround solutions wherever possible.
Document steps to reproduce for resolution with internal and external resources
Document processes procedures, and technical instructions for future reference and use by support teams
Create/manage production/staging support tickets

3+ years of development or technical support experience
Bachelor's Degree in Computer Science or related field or equivalent experience
Experience supporting sites using API and SDK integration
Knowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scripting
Knowledge of Splunk, Data Dog, MuleSoft and Salesforce
Knowledge of troubleshooting and implementing Web technologies
Knowledge of programming and software development concepts
Experience implementing automation or self service technologies.
Demonstrate critical thinking capabilities, consistency and resolution of customers' needs

Great compensation package and bonus plan
Core benefits including medical, dental, vision, and matching 401K, life and disability insurance, and family leave
Flexible work environment, ability to work remote, hybrid or in-office
Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

Client Technical Analyst

Key skills