Providing best in class client service by exceeding client expectations for a book of business representing clients of various size, scope, and geographic locations through effective project management and proactive strategy
Participate in setting strategy for clients pertaining to Human Capital Risks including Human Capital strategy, Benefits, Compliance, Change Management, and Communications while engaging appropriate subject matter experts
Resolve client, vendor-related day-to-day service issues
Manage entire client service experience
Create relationships with various client stakeholders from executive leadership to support staff
Be able to proactively project manage client service plans and needs and be willing to take responsibility for ensuring the team meets project deadlines
Maintain open and transparent communication with the entire HCR team, and be able to discuss timelines and set clear expectations for deliverable due dates
Assist in the management of the employee benefits plan renewal or vendor sourcing process
Display knowledge and understanding of transparent health benefit strategies, including: Alternative funding mechanisms, including level funding and self-funding
Ensure project management of renewal/vendor sourcing activities

Bachelor’s degree in finance, business, marketing, risk management, or human resources management
Minimum 5-10 years of industry experience
Ability to multi-task and prioritize client needs in a fast-paced work environment
Strong organization skills and process oriented
A self-motivated individual who is willing to work in a team environment and do what it takes to get the job done
Outstanding communication skills both oral and written essential

Client Executive, Human Capital Risk

Key skills