Respond to associate, manager, HR, and external company inquiries received through the case management system, ensuring thorough and timely resolution within designated SLAs
Use SOPs, policy manuals, knowledgebase resources, and other reference materials to resolve Tier 1 questions, escalating inquiries to HR subject matter experts when deeper functional expertise is needed
Complete HR and payroll-related transactions across systems such as Workday and ADP, including data entry, personnel file updates, and transaction processing for new hires, terminations, promotions, and related changes
Review and correct errors, confirm data accuracy, and maintain appropriate controls to support audit verification and compliance requirements
Manage workflow activities by moving items through required steps, reviewing discrepancies, requesting clarification, and escalating as necessary; answer questions related to workflow and audit trails
Run standard and ad hoc reports to support internal reporting needs and HR projects; review integrity reports and recommend changes when appropriate
Participate in special projects such as system upgrades, testing, and compliance-related initiatives, while maintaining strict confidentiality of personal and sensitive information

Bachelor’s degree and/or 1–2 years of related experience with HR policies, processes, and HRIS
Strong customer service and interpersonal skills, including excellent follow-up abilities
Demonstrated ability to work collaboratively within a team environment
Strong problem-solving and analytical skills, with the ability to resolve routine and moderately complex issues independently
Excellent organizational skills with the ability to manage multiple priorities and maintain attention to detail
Ability to identify, drive, and/or participate in process improvement activities
Ability to work effectively in a fast-paced, changing environment while maintaining composure and flexibility
Excellent verbal and written communication skills
Proficiency with online tools and technology, including Microsoft Word and Excel
High level of discretion and professionalism when handling confidential information.

Associate HR Compliance Specialist

Key skills