You are the primary point of contact for our B2B partners and ensure smooth day-to-day operations.
You manage our support inbox and respond to B2B partner inquiries about systems, access, and billing in a timely, solution-oriented manner.
You handle quotation and billing processes and ensure reliable recording and maintenance of relevant data.
You conduct initial meetings and product demos, showing partners how our platform benefits them.
You ensure a successful onboarding for new partners, taking care of the necessary administrative and manual tasks.
You identify recurring product feedback and communicate it to the product team in a structured way.

Several years of experience in Customer Support, Customer Success, Sales Support, or Operations
People-oriented: You enjoy working with people, remain friendly and patient even under high volumes of requests, and have good judgment when dealing with partners
Initiative: You don't wait for instructions—you pick up the phone when needed and proactively drive topics forward
Desire to shape things: You want to help build in a young, growing environment rather than just execute established processes
Organized: You work in a structured and reliable way and keep priorities in view
Tech affinity: You quickly learn new tools and systems (e.g., HubSpot, Notion, Microsoft 365)
Excellent German (written and spoken) and good understanding of English

100% remote – work from anywhere in Germany
Trust-based working hours
Growth environment: Join during an exciting growth phase and take on an important area of responsibility from day one
Short decision paths: Fast decisions and a small, transparent team where you work close to the product
Team culture: People shape the company — not the other way around. We create space for growth that each team can fill with initiative and ownership
Onboarding: Buddy system for guided onboarding from day one

Customer Support Specialist – B2B SaaS

Key skills