Customer Service Representative

Role Overview

• Respond to incoming calls and emails from our clients and partners;
• Perform follow-ups through outbound calls;
• Explain, inform, and document files based on the nature of interactions;
• Update personal information and document new claims requests;
• Handle complex or special cases and ensure follow-ups within established timelines;
• Contribute to achieving team objectives in line with established metrics and protocols;
• Actively participate in daily meetings and suggest improvement ideas.

Requirements

• Is recognized for their ability to deliver high-quality customer service;
• Demonstrates strong interpersonal skills and effective stress management;
• Is known for their ease with computer tools and various software;

Benefits

• A work environment where learning and development blend with a shared pursuit of excellence;
• A healthy, safe, equitable, and inclusive environment where potential can be expressed and developed freely;
• The opportunity to work in a hybrid work environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: flexible group insurance, competitive retirement plan, share purchase plan, vacation program and wellness and personal development days, telemedicine, employee and family assistance program, ergonomic equipment program, performance bonus, discounts on iA products, and more!