Manage complex automobile claims by conducting thorough investigations, evaluating coverage and liability, and assessing damages to drive fair and timely outcomes.
Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
Handles investigation regarding all aspects of advanced auto claims (coverage, liability and damages) with discretion and independence.
Learns how to review, evaluate, and negotiate basic to moderate injury claims.
Identifies customer needs and works to meet those needs using appropriate customer service skills.
Requirements
Ideal candidates have prior injury claims experience.
Strong analytical and negotiation skills.
Ability to confidently manage claims within authority limits while delivering a high-quality customer experience.
Background in material damage claims and/or attorney-represented bodily injury claims.
Strong customer service skills.
Benefits
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.