Design clinic service-delivery workflow, volunteer instructions, and client tools, in consultation with GOIA and other MILAP team members.
Serving as the administrator for Citizenship Works, matching volunteers to clients.
Reviewing the files referred to these clinics through Citizenship Maryland to confirm a service-seekers.
Messing service-seekers prior to the clinic to confirm their appointment slot and field questions about how to find the clinic.
Train volunteers on the law required to participate in the clinic as well as clinic logistics.
Be the first point-of-contact for volunteers interested in participating at each clinic – managing volunteer sign-ups and confirming they are trained and ready to volunteer as well as fielding questions about the opportunity.
Supervision and review the applications prepared by volunteers at the clinic to confirm that applications are ready to send (or not), and that the full application package is assembled correctly and placed in envelopes ready to mail.
Complete near-final applications which were unable to be completed at the clinic.
Complete administrative responsibilities required for all PBRC programming (data entry in client database, scanning applications).
Work with PBRC’s tech support to maintain the clinic laptops and printer.
Requirements
Two to four years of experience in immigration law (naturalization preferred)
Familiarity with Citizenship Works and/or Salesforce
Spanish language fluency preferred
Admission to practice before at least one state bar
Strong attention to detail and excellent organizational and record-keeping skills
Excellent interpersonal, written, and verbal communication skills
Ability to work well with a variety of people, including other staff, volunteers, clients, and public interest partners.