Technical Support Engineer

Role Overview

• Responsible for diagnosing and resolving complex technical issues for clients.
• Ensure clients can leverage the platform to its fullest potential.
• Be the voice of the customer within the company, providing invaluable feedback to influence the product roadmap.
• Take each ticket from first response to resolution, looping in the right people when needed.

Requirements

• 3+ years of experience in technical support for a SaaS product.
• C1 English — written and spoken, with the ability to communicate clearly and quickly in a technical context.
• Understanding of how the web works: HTML, CSS, JavaScript — comfortable reading code and using browser dev tools.
• Strong analytical and troubleshooting skills — you investigate, not just relay.
• High ownership mindset — you follow through, meet deadlines, and communicate proactively when something changes.
• Ability to work 9:00–18:00 Eastern Time (New York), fixed schedule.

Benefits

• 31 days off.
• 100% paid telemedicine plan.
• Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.
• English learning courses.
• Relevant professional education.
• Gym or swimming pool.
• Co-working.
• Remote working.