Own a portfolio of global enterprise accounts with full accountability for net revenue retention and expansion targets
Serve as the primary executive relationship owner post-sale
Develop and execute account plans that map customer business objectives to Upbound's platform capabilities
Lead commercial negotiations for renewals and upsells
Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success
Act as the customer's advocate internally
Identify and manage risk proactively
Represent Upbound at customer Quarterly Business Reviews, Executive Business Reviews, industry conferences, and on-site visits
Collaborate with the Account Executive team

A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts
Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies
A background in cloud, infrastructure, platform, or developer tooling
Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth
Strong commercial acumen
Experience with value-based selling frameworks and MEDDPICC qualification
Excellent communication skills
Strong program management and organization skills
A customer-first mindset

Global Account Manager

Key skills