Providing direction to meet customer goals and expectations, ensuring productivity levels are reached in an effective and efficient manner and maintaining quality performance objectives
Providing supervision to hourly employees in a distribution center
Overseeing the day to day operations of the warehouse
Managing administrative activities, development/monitoring of KPI’s and implementing continuous improvement opportunities
Following and enforcing company policies/procedures and Quality/safety/HR related policies and procedures.
Creating and implementing cost savings.
Monitoring operational progress and customer/employee relations.
Overseeing staffing, training and discipline.
Overseeing safety and compliance issues, implementing and maintaining safety and compliance procedures.
Ensuring daily reporting of operational/quality requirements are completed.
Performing special projects as required by the General Manager.

Must have 4+ years’ supervisory experience in a an operations or distribution environment; experience with E-commerce and/or a distribution center will be a plus
A College Diploma is required, a background in logistics/supply chain will be a plus
Ability to provide leadership to a diverse group of employees
Ability to train, motivate, coach and counsel others.
Must have excellent interpersonal skills, ability to interact with customers and employees.
Must possess problem solving, conflict resolution, decision making and planning/organizing skills.
Excellent written/oral communication and excellent listening skills.
Ability to multi-task and excellent time management and computer skills.
Must be creative and possess the ability to think outside the box.
Must be able to work days and/or afternoons
Travel: 0-2% locally and to the US; Must be legally able to work in Canada without requiring sponsorship.

Operations Supervisor

Key skills