Provide technical support to customers through telephone and other communication methods (i.e. email, video conferencing)
Independently resolve complex and routine issues on the microbiology product line
Distinguish between hardware, reagent, and software issues
Maintain quality standards to ensure compliance
Report to the Customer Technical Support Supervisor and collaborate with the Customer Technical Support Organization (CTSO) Team

Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist
3+ years of lab or field experience required
Ability to clearly articulate and provide directions over the phone or via email
MUST BE available to work weekend recurring basis
Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro is a plus
Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology is a plus

Senior Customer Technical Support Specialist

Key skills