Reporting to the Middle East Brand Director Niche & Wellness
Responsible for the overall management of the retail business
Driving both commercial performance and brand value through retail and wholesale doors across the UAE
Ensure delivery of sales, profitability, KPI goals and business objectives
Ensure teams maintain constant client communication through clienteling and CRM
Collaborate with Marketing to deliver market-relevant initiatives that drive traffic, conversion and engagement
Identify and lead business opportunities beyond day-to-day operations to support sustained regional growth
Shape the evolution of clienteling, CRM, retail experience and flagship positioning across the region
Delivering exceptional and consistent customer experience in line with the brand service and proposition

Experience within the luxury retail sector
Previous experience as a Retail/Area Manager leading a team in a multi-site store environment
Proven ability to combine strong operational execution with strategic thinking and business impact
Commerciality and proven history of driving sales and maintaining profitability
The ability to create and maintain a luxury service experience
Good people skills with emphasis on leading and building teams and fostering cross functional relationships
Proactive with a strong sense of autonomy
Ability to lead and drive performance across a multi-site network with strong remote management capability
Comfortable navigating ambiguity with a flexible and agile approach

Retail Manager

Key skills