Provide senior oversight across assigned sites, partnering with local Facility Managers and site teams to ensure operational priorities, service delivery, stakeholder communication, and vendor performance remain aligned with account expectations
Provide guidance to Facility Managers, Assistant Facility Managers, coordinators, vendors, and site support teams
Monitor facilities operations across assigned sites, including building operations, maintenance coordination, janitorial, workplace support, vendor services, and customer-facing facilities support
Review CMMS activity, aging tickets, preventive maintenance completion, repeat issues, and service trends
Oversee vendor performance, scope execution, proposal review, corrective actions, and service quality
Support local site leaders in communicating service impacts, escalations, planned work, incidents, risks, and business impacts to client stakeholders and internal account partners
Support safety compliance, audit readiness, incident response, corrective action tracking, business continuity planning, invoice review, budget tracking, cost control, and savings identification

7–10 years of progressive facilities management, workplace services, property operations, engineering operations, or Integrated Facilities Management experience
Experience overseeing multi-site facilities operations or distributed service delivery teams
Experience coaching Facility Managers, Assistant Facility Managers, vendors, and site support teams
Working knowledge of building systems, including HVAC, electrical, plumbing, fire/life safety, building automation, maintenance, and facility operations
Experience using CMMS platforms such as Corrigo, ServiceNow, Maximo, or similar systems
Strong vendor management, service delivery, stakeholder communication, financial tracking, and escalation management skills
Proficiency with Microsoft Office, Teams, Outlook, SharePoint, Smartsheet, dashboards, and workflow tracking tools
Ability to manage multiple priorities, respond to urgent operational matters, and communicate clearly under pressure
Ability to travel periodically across assigned portfolio locations as needed

Senior Facilities Manager

Key skills